14-day money-back guarantee
If you’re not happy with your membership, you can ask for a full refund within 14 days of any payment — your first payment or a renewal. You don’t need to give a reason.
How to request a refund
Payments are handled by Paddle.com, our Merchant of Record. To request a refund, either:
- reply to the receipt email Paddle sent you, or visit paddle.net to find your order; or
- email us at hello@calcnio.com with the email address you used to pay, and we’ll arrange it.
Refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear. When a payment is refunded, member features for that period end.
Cancelling
Your membership renews automatically every 3 months. You can cancel any time from your account (“Manage billing”). Cancelling stops future renewals; you keep member features until the end of the period you’ve already paid for. If you forgot to cancel and were charged for a renewal, the 14-day guarantee above still applies.
After 14 days
Payments older than 14 days are generally not refundable, but if something went wrong — for example, you were charged twice or couldn’t use member features because of a problem on our side — contact us and we’ll make it right. This policy does not affect any rights you have under the consumer laws of your country.